APPOINTMENTS
Making an appointment in advance is recommended. Appointments can be made by booking online.
Same-day/walk-in appointments are welcome and we will always try our best to accommodate you.
In order to be fair to our practitioners and to ensure the best quality service for our clients, we do have certain studio policies in place. By making an appointment with our studio, you agree to our policies and our cancellation/late policy.
Please see our official studio policies below.
Same-day/walk-in appointments are welcome and we will always try our best to accommodate you.
In order to be fair to our practitioners and to ensure the best quality service for our clients, we do have certain studio policies in place. By making an appointment with our studio, you agree to our policies and our cancellation/late policy.
Please see our official studio policies below.
LATE POLICY
We have a 10-minute late policy (5-minute for services less than 15 mins long). If you are running 10 or more minutes late, there is a possibility we may not be able to take you for your scheduled appointment(s). There is also a possibility we may change your esthetician to better fit in all your services. We will always do our best to accommodate you. It is best to call the studio if you are running behind.
CANCELLATION POLICY
24 hours is appreciated when cancelling an appointment. There will be no charge for appointments that are cancelled with more than 6 hours notice before appointment time. If less than 6 hours notice is given to cancel or reschedule an appointment, 50% of service fee will be charged.
Please note we are unable to accept appointment cancellations via voicemail.
Please note we are unable to accept appointment cancellations via voicemail.
NO-SHOW POLICY
Any appointments (even made same day) that are no-showed* will be charged 50% of service fee.
*No show: no notice given to us that you will not be making your scheduled appointment.
*No show: no notice given to us that you will not be making your scheduled appointment.
APPOINTMENT FOR MINORS
We require a parent or guardian accompany anyone under the age of 18 to their first appointment. Parent/guardian must fill out a 'Minor Waxing Consent Form' with our studio before we perform the service(s) on the minor. Parent/guardian may give us permission to see minor in the future without supervision, by filling out optional section of the consent form.
INFANT/CHILD POLICY
For the safety of your young child and out of respect to other clients coming to the studio for relaxing services, we ask that infants and children do not accompany you to your appointment. If you do choose to bring your infant/young child(ren) with you to your appointment, they must accompany you into the treatment room. For liability reasons, we cannot allow young children under the age of 12 to be unsupervised in the lobby.
OUR RIGHT TO CHANGE STAFF
Due to the ever increasing cost of staffing a small business in San Francisco, we reserve the right to ask your permission to move your appointment to another service provider to allow us flexibility in maintaining efficiency in our staff schedule. If you are requesting a specific esthetician, please make that known to our studio, by selecting your esthetician of choice's name under the drop down menu "With whom?" when booking. This signals to us that you specifically chose that person instead of being flexible with who provides your service(s). We will always do our best to notify you if your staff member is changing, especially if you requested a specific esthetician to work with. Please note, if your history reflects seeing many of our estheticians with no note or pattern of one or two requested staff members, we may not call if your appointment needs to be moved to another esthetician.
PRE-PAYMENT REQUIREMENT ON LONG APPOINTMENTS
We reserve the right to require pre-payment on appointments that are schedule for 60 mins or more. This is to ensure our estheticians are compensated for time and services lost due to clients no-showing or being extremely late to longer appointments.